Return and refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at htagsolutions@gmail.com. Please note that returns will need to be sent to the following address: Shop number 17, Maxus Mall, Bhayander west, Thane 401101.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at htagsolutions@gmail.com.

Order Cancellation:

Cancellation of Order is done only if the product is not dispatched. Kindly mail us at htagsolutions@gmail.com for cancellation. For cancelled orders, store credit is provided which can be used for future purchases.

Damages and issues

There are very rare chances that the product might get damage in transit but if the order is received damaged, pls follow below instructions:
Opening Video is Must - Pls record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately. Without an opening video we will be unable to assist you in any kind of issue situation. Kindly mail at htagsolutions@gmail.com with opening video attached.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange:

Exchange if any, is provided within same product. Customer will be issued a credit note, in case the desired the product is not in stock.
Exchange is allowed once per order.
Any customized product, which is made as per customers instructions are not eligible for exchanges, we request you to be careful while ordering for name customized product.
Exchange is not accepted if customer does not like the product or color of the product. We try to source best quality product and all product details are mentioned in the product description. We would request you to please read all details before placing the order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All sale, discounted, brought with a coupon and gift voucher purchases are non-exchangeable.
Only products which are unused, undamaged with all its labels and tags completely intact, in original packaging are eligible for exchange.
If customer has any size issue with the product delivered then he/she needs to mail us at htagsolutions@gmail.com within 48 hours from the date of delivery. We request you to kindly check size of the product before ordering. Sizes are mentioned in description of Products.

The actual video of the product with repackaging showing items is to be shared. Minimal To and Fro shipping in such cases will be extra depending on parcel size.

In few cases, for some pin codes, If there is no reverse product pickup facility by the courier provider for a location. customers are requested to send product yourself.
If customer does not handover the product within 5-7 business days from the date of the return / exchange request being raised, the request will be cancelled from our end.

Process of Exchange:-

Please mail us at: htagsolutions@gmail.com

Subject of mail: Exchange with Order id number

We will get back to you within 24 working hrs.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at htagsolutions@gmail.com.